RAPID and its lead organisation, Queensland Positive People, are committed to listening to the people who access our services. If you would like to provide feedback or if you wish to make a complaint, please email us at feedback@qpp.org.au.

 

You can also review our policies, including Feedback and Complaints, to learn how you can provide positive feedback, how you can make a complaint or appeal a decision, and how staff and management will respond to a complaint or appeal.

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If you are unsatisfied with the way we are handling a complaint, you may lodge a complaint with an external agency such as the Office of the Health Ombudsman (please see http://www.hqcc.qld.gov.au/ for further information) or Queensland Health.